Excessive Video Buffering
Follow these steps if video content in your course seems to require an unusually long amount of time to load. * There are several potential reasons for excessive buffering on videos the Leadership Accelerator. Here are some steps to handle the most common issues. Refresh your browser Use the automated S…
Video Cannot Be Played
* If you encounter this error, there is likely an incompatibility between your system and CCL’s Learning Platform. For example, using an unsupported internet browser. * To determine what is causing the issue, run the System Checker located in the help menu in the upper right corner of the page. * If the Sys…
System Checker
* The System Checker is a tool that allows users on CCL’s Learning Platform to verify that the device they are using is fully compatible with the app. It is a good first step when you are having issues with the platform. It can be located by selecting the Help icon in the top right corner of the screen. *…
Save button is grayed out
If you are attempting to save a comment within a text box and the Save button does not activate there a couple of potential issues: * If you are copying and pasting a comment into the text box, the platform will not automatically recognize that a comment has been entered. Type any character into the text box after …
No work to do
If you have successfully logged into the platform but have no available work try these steps * Clear your browser cache * Try a different browser- Internet Explorer will produce a blank page in some portals. Google Chrome is recommended, but Firefox and Safari also work well. * Check to make sure you have logged …
Visual errors on downloaded PDFs
* If you have downloaded a PDF document, but there are erroneous blank sections, your PDF viewer may have compatibility issues or be missing certain font characters. Does your device use the Macintosh operating system? The default pdf viewer in macOS is an app called “Preview”, which doesn’t always display …
Can I change an answer on my survey if I've already submitted?
* Participants and raters cannot change answers on a survey once it has been submitted. However for some surveys, and in certain special cases, your survey can be unlocked by a Client Support Specialist allowing you make changes and resubmit.
Login help for the Internet Assessment System (IAS)
I can't remember my username/password * Your username is the email address you signed up with at the time of registration. If you can't remember the email address you signed with please select " Request Support " at the top right corner of the screen to submit a request for support. * If you can't remember your pa…
I cannot find my invitation or password reset email
If you cannot locate your invitation email please try these steps: * Check your spam or junk email folder. * Search your inbox for emails from [email protected] or [email protected] . * Does your organization have particularly strict IT security? Often emails sent with secure links are captur…
Clearing your browser cache
Follow these steps to clear your cache in the most common internet browsers. Microsoft Edge * Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) * Select Settings * Select Privacy & services . * Locate Clear browsing data , select Choose what to clear . * Select Cached ima…
