How to change the playback speed on a video
The videos in a your leadership course can be sped up or slowed down using controls at the bottom of the video frame. Move your cursor over the video frame to see these controls. There are three icons for the playback speed controls. * The snail icon (left) will slow the video down * The rabbit icon (right)…
Excessive Video Buffering
Follow these steps if video content in your course seems to require an unusually long amount of time to load. * There are several potential reasons for excessive buffering on videos the Leadership Accelerator. Here are some steps to handle the most common issues. Refresh your browser Use the automated S…
Video Cannot Be Played
* If you encounter this error, there is likely an incompatibility between your system and CCL’s Learning Platform. For example, using an unsupported internet browser. * To determine what is causing the issue, run the System Checker located in the help menu in the upper right corner of the page. * If the Sys…
Save button is grayed out
If you are attempting to save a comment within a text box and the Save button does not activate there a couple of potential issues: * If you are copying and pasting a comment into the text box, the platform will not automatically recognize that a comment has been entered. Type any character into the text box after …
No work to do
If you have successfully logged into the platform but have no available work try these steps * Clear your browser cache * Try a different browser- Internet Explorer will produce a blank page in some portals. Google Chrome is recommended, but Firefox and Safari also work well. * Check to make sure you have logged …
Visual errors on downloaded PDFs
* If you have downloaded a PDF document, but there are erroneous blank sections, your PDF viewer may have compatibility issues or be missing certain font characters. Does your device use the Macintosh operating system? The default pdf viewer in macOS is an app called “Preview”, which doesn’t always display …
Leadership Accelerator Course Info page
* To access the Course Info page, locate the button in the header at the top right corner of of the screen. * You will be brought to a page with useful information specific to your leadership course. * On this page you can find: Program Overview - a brief description of the learning journey for your course …
Live Online Enrollment Guide
A client guide to CCL Leadership Accelerator (CLA) course inventory Delivery Process Access Inventory * After your order is complete, you will be able to access your inventory via our CCL Leadership Accelerator (CLA) learning platform. * If you are new to CLA, you will receive an invitation to activate you…
