Excessive Video Buffering
Follow these steps if video content in your course seems to require an unusually long amount of time to load. * There are several potential reasons for excessive buffering on videos the Leadership Accelerator. Here are some steps to handle the most common issues. Refresh your browser Use the automated S…
Video Cannot Be Played
* If you encounter this error, there is likely an incompatibility between your system and CCL’s Learning Platform. For example, using an unsupported internet browser. * To determine what is causing the issue, run the System Checker located in the help menu in the upper right corner of the page. * If the Sys…
Visual errors on downloaded PDFs
* If you have downloaded a PDF document, but there are erroneous blank sections, your PDF viewer may have compatibility issues or be missing certain font characters. Does your device use the Macintosh operating system? The default pdf viewer in macOS is an app called “Preview”, which doesn’t always display …
Error messages
If you encounter an error message when using CCL's applications you may find a solution among those listed below. The steps to resolve common issues are shown with the associated screenshot. If these steps do not resolve the error you can submit a ticket to our support team and we will assist you. Oops, something…
