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Home > Troubleshooting > Visual errors on downloaded PDFs
Visual errors on downloaded PDFs
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Mar 04, 2021
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  • If you have downloaded a PDF document, but there are erroneous blank sections, your PDF viewer may have compatibility issues or be missing certain font characters. 
    • Does your device use the Macintosh operating system?
      • The default pdf viewer in macOS is an app called “Preview”, which doesn’t always display “special” PDFs well – anything with functionality beyond just a page layout will sometimes break. Download and install Adobe Acrobat Reader. When opening the pdf, right click and select “open with” acrobat. You can it here https://get.adobe.com/reader/
    • Does your device use Chrome, Edge or Firefox?
      • If your downloaded document is missing characters or certain text throughout is can often be a font issue. Make sure you have a current version of Adobe Acrobat Reader installed. You can it here https://get.adobe.com/reader/ Browser choice will play a role in how these files are handled when downloading e.g. Chrome may be configured to open in the browser but there will be an option to download from there.
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