This error indicates your account has not been registered in the platform you are attempting to access.

If you are attempting to access CCL's learning platform at lead.ccl.org:

• Ensure that you have accessed the sign up link in your invitation email and successfully created a password.
  • If you did not receive or can't find your invitation email try these steps.
• If you are certain you accessed the sign up link from your invitation email, check that you have entered your username and password correctly.
• Make sure you are using the correct URL to access the portal. If you are completing a CCL leadership course you will login at lead.ccl.org.

If you are already logged into CCL's learning platform at lead.ccl.org and receive this error message after clicking a link to take assessments:

• Please submit a help ticket and a CCL support specialist will provide assistance.